BUSINESSNEXT, an autonomous operating platform for banking and financial services, has raised USD 40 million in Series C from ServiceNow Ventures, valuing the company at USD 700 million. The partnership with ServiceNow will help strengthen BUSINESSNEXT’s autonomous banking capabilities and accelerate the adoption of Private AI across banking and financial services. BUSINESSNEXT and ServiceNow together will create a unified autonomous operating fabric for financial services enterprises, tapping into a market that is expected to grow to USD 3.59 billion by 2035 with a CAGR of 20.28% according to the Market Research Future report. For decades, banks have struggled with a fundamental problem: front-office systems understand customers but cannot act, while back-office systems execute tasks but lack context and speed. The result has been delays, fragmented operations, and lost business opportunities. Autonomous operations directly resolve that. To illustrate, banks can onboard customers, provide loans or deliver financial advice autonomously with complete observability and an AI control layer, while meeting all regulatory compliance and governance requirements. The advanced autonomous operating system for banks will create one unbroken experience: from customer insight to enterprise action, across every customer touchpoint. Already powering 1 million+ users, 75,000+ branches, and over one billion end customers globally, BUSINESSNEXT brings over 15 years of deep banking intelligence, combining AI-led decisioning, customer context, and agent-driven execution, built specifically for financial institutions. BUSINESSNEXT has been built and proven in one of the world’s most complex banking environments. Notably,it was positioned as a Leader in the Forrester Wave™: Customer Relationship Management Software for Financial Services, Q1 2025, achieving the top ranking globally for its platform offerings ahead of leading global vendors. Forrester highlighted BUSINESSNEXT’s out-of-the-box BFSI workflows, ease of customisation, and AI capabilities, including predictive, generative, and agentic AI—as standout differentiators.
